Refund Policy
◆ Last updated: February 13, 2026
We want Trades Her Media to feel fair, clear, and low-pressure. This Refund Policy explains how refunds work for website builds, care plans, and toolbox items.
Website Build Payments
Website projects are custom service work. Once your intake lands and we start, real time goes into planning, design, copy, setup, and customization for your business.
Our policy is simple, fair, and protects both sides:
$0 to Start
You pay nothing to begin. No deposit, no credit card. When your intake lands, we set aside time and build your first version.
The First-Version Promise
Within 5 to 12 business days of receiving your intake, we deliver the first version of your website, a real, working preview, not a sketch. Walk through it. If you don't love it, you walk away and owe nothing. We save the design as a template and find it a good home with another business.
When You Approve
Once you approve your first version and we begin your revision rounds and launch prep, your build price becomes due and is non-refundable for work completed. You still receive the included revision rounds for your package (two for builds, one for refreshes). Your final balance is due before launch. If you choose not to launch after approving, prior payments are not refunded, and you still own your work product.
If We Cannot Deliver
If Trades Her Media is unable to deliver the agreed website preview because of an issue on our side (we go out of business, our team becomes unavailable, etc), we will issue a full refund of any unearned amount.
If the project is delayed because we are waiting on YOUR content, photos, feedback, domain access, approvals, or other materials, that does not count as failure to deliver and refunds do not apply.
Projects with no client response or content for 60 consecutive days are considered abandoned. Payments to date are non-refundable. We will keep your files for an additional 30 days in case you want to reactivate.
Care Plans
Care Plans (Base $89/mo, Working $179/mo, Growth $399/mo) are billed monthly in advance and start the month after launch.
You can cancel any time with 30 days notice. The current month's payment is not refunded once the billing period begins.
If you are accidentally charged after a properly submitted cancellation, we will refund the accidental charge immediately.
Toolbox Items
Toolbox items are digital products: invoice templates, estimate templates, proposal templates, business card designs, yard sign designs, and similar standalone deliverables.
Before Work Begins
If you cancel a Toolbox order before we start your customization work (typically within 12 hours of order), we will refund your payment, minus any unrecoverable Stripe processing fees.
After Work Begins
Once work begins on a customized Toolbox item, payment is non-refundable.
After Delivery
Delivered digital products, templates, design files, and custom materials are non-refundable.
These are digital deliverables you can use forever. We do not offer returns the same way a physical store would.
Google Business Profile Cleanup
Google Business Profile cleanup is a service, not a guaranteed ranking result.
Once work begins, payment is non-refundable.
We do not guarantee Google approval, ranking changes, calls, leads, or specific search placement. Google owns the algorithm. We just clean your profile so it gives them the best possible signal to work with.
Chargebacks & Disputes
If you have a concern about your project, please email hello@tradeshermedia.com or call us first. We answer every message and are happy to work things out.
Filing a chargeback or payment dispute before contacting us is a violation of these terms. We reserve the right to refuse future work to any client who files a chargeback in bad faith or before attempting to resolve the issue with us directly.
We will respond to all legitimate chargeback claims with our project files, communication records, and proof of work completed.
Right to Decline & Refuse Service
Trades Her Media reserves the right to decline a project, refund a deposit and walk away, or refuse future service if the working relationship becomes abusive, the business turns out to misrepresent itself, the work requested violates the law, or the project would harm our other clients.
We are a small crew. Treating us with respect is part of the deal.
Domains, Hosting, and Third-Party Costs
Domain registration, hosting, stock photos, software, ads, and other third-party costs may be non-refundable depending on the third-party provider.
Google Ads spend, if used, is paid to Google and is not refundable by Trades Her Media.
Refund Request Process
To request a refund, email:
hello@tradeshermedia.com
Include:
- Your name
- Business name
- Service purchased
- Date of purchase
- Reason for the request
Response time
We aim to respond within one business day.
Plain-English Promise
If something feels unclear, ask us before you buy. We would rather explain it up front than surprise you later.